> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/core-platform/integrations/microsoft-teams.md).

# Microsoft Teams

Siit brings powerful service desk functionality directly into Microsoft Teams, eliminating the need to switch between tools and making it effortless for employees to get help.

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2Fe233nYuNvcA9zk0rXet5%2FSiit_MS.jpg?alt=media&amp;token=2361e5bf-a875-43bc-9962-f43e15f61413" alt=""><figcaption></figcaption></figure>

Siit allows you to submit and manage service requests directly in Microsoft Teams. Siit's native integration with Teams, Microsoft 365, and Outlook enables you to turn direct messages into requests and keeps everyone informed on status without ever having to leave Teams.

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2FjBXL58hAb8hGYSLsMqcm%2FScreen_1.jpg?alt=media&amp;token=777f0358-dd13-4463-a3c2-ddb92d238d2a" alt=""><figcaption></figcaption></figure>

### Submit a new request

Employees can create requests in multiple ways:

⭐️ **Message the Siit bot**\
Start a direct conversation with Siit to create a private, confidential request.

⭐️ **Use message actions**\
Right-click any message in Teams and select "Create a ticket" to instantly transform conversations into traceable requests.

⭐️ **Use adaptive cards**\
Fill out dynamic, context-aware forms directly in Teams to provide all necessary details upfront.

{% embed url="<https://screen.studio/share/GMGO3MQC>" %}

***

### Stay up-to-date about your requests

Siit keeps you informed with automatic updates delivered right in Teams:

* **Request notifications**: Receive alerts about replies and resolved or reopened requests in your Teams Activity feed or the connected channel thread, depending on your notification settings
* **Status cards**: View the full request status and details through interactive adaptive cards
* **Updated request cards**: Status and assignment changes are reflected in your request cards in Teams

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2Fs078fZduNhU7nnEHpaQH%2FScreen_Portal_1%20(1).png?alt=media&amp;token=73a01f49-4dcd-4951-b55e-048f90c3741c" alt=""><figcaption></figcaption></figure>

***

### 🤖 AI-powered automation

Siit's AI capabilities help streamline your service desk operations with intelligent automation:

#### AI Agents: Instant answers from your knowledge base

Siit AI Agents provide instant, accurate answers based on your existing documentation in Notion, Confluence, Slab or Siit articles, with no waiting.

**How it works:**

1. Employees ask questions in Teams
2. Siit AI searches your connected knowledge bases
3. Generates contextual answers with source references
4. Delivers responses in seconds, directly in the conversation

{% content-ref url="/pages/NBF1pRgz7YgjGQwMbhOy" %}
[AI](/core-platform/ai.md)
{% endcontent-ref %}

***

### 🔖 Dynamic forms for better context

Create personalized dynamic forms to capture essential information upfront, reducing back-and-forth communication:

* **Rich input types**: Text, dropdowns, multi-select, date pickers, and more
* **Mobile-friendly**: Forms work seamlessly on Teams mobile apps

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2FktAf3iOC6ZXDn8hi9vL0%2FCleanShot%202025-12-23%20at%2015.04.31%402x.png?alt=media&amp;token=aa26e95c-e2ef-4b89-8bb8-e28783a673c1" alt=""><figcaption></figcaption></figure>

***

### Turn any message into a ticket

Need to convert a conversation into a tracked request? Transform a Teams message into a Siit ticket. Some rich content, such as images or buttons in adaptive cards, may not be imported. If Siit displays a warning, review the request title and description before submitting:

* **From chats**: Right-click any message and select "Create ticket from message"
* **From channels**: Convert team discussions into trackable requests
* **Automatic context**: The original message thread stays connected to the ticket

***

### Getting started

Ready to connect Microsoft Teams to Siit?

{% content-ref url="/pages/70J1ibPQd64qIu27HcAy" %}
[Microsoft Teams](/core-platform/integrations/microsoft-teams.md)
{% endcontent-ref %}


---

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