Connect Slack
Connect Slack so employees submit requests in chat and admins work from threads and the Siit inbox. Covers prerequisites, the permission scopes Slack requests, and Enterprise Grid
Goal: connect Slack so employees can submit requests in chat and admins can work from threads and the Siit inbox.
Prerequisites
Slack workspace admin privileges, or approval from an org admin if your directory requires it
Siit admin access
If your Slack is Enterprise Grid: know which workspaces need the app enabled
Step-by-step
Start the install
In Siit: Settings → Workspace → Integration library → Slack → Connect
You’ll be redirected to Slack’s permission screen
Approve permissions
Review and click Allow. Scopes shown by Slack may include:
commands (slash and global shortcuts)
chat:write (post updates to threads)
users:read, users.profile:read (map Slack users to Siit People)
channels:read, groups:read (list public/private channels you add the bot to)
im:write (bot DMs)
Note: exact scopes depend on features you enable; Slack displays the current list before install.
Enable request creation
Siit App : App Home: Open the Siit app in Slack → “New request”
Message action: From any message, “More actions …” → “Create a Siit request”
Optional channel:
Create or choose a channel (e.g., #ask-it)
Invite the bot: /invite @Siit
Pin a message with “Start a request via the Siit shortcut” so employees know how to submit
Test your first request
Use the siit App → pick the service “App Access” → Submit
You’ll see a thread in Slack; the request appears in the Siit inbox
Reply in thread.
Post-install recommended setup
Rename the App
Create a #siit-test channel for internal dry runs
Share a short announcement with the shortcut link and when to use Siit vs ad-hoc DMs
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