Connect Slack

Goal: connect Slack so employees can submit requests in chat and admins can work from threads and the Siit inbox.

Prerequisites

• Slack workspace admin privileges, or approval from an org admin if your directory requires it

• Siit admin access

• If your Slack is Enterprise Grid: know which workspaces need the app enabled

Step-by-step

1. Start the install

• In Siit: Settings → Integrations → Slack → Connect

• You’ll be redirected to Slack’s permission screen

1. Approve permissions

• Review and click Allow. Scopes shown by Slack may include:

  • commands (slash and global shortcuts)

  • chat:write (post updates to threads)

  • users:read, users.profile:read (map Slack users to Siit People)

  • channels:read, groups:read (list public/private channels you add the bot to)

  • im:write (bot DMs)

Note: exact scopes depend on features you enable; Slack displays the current list before install.

1. Enable request creation

• Siit App : App Home: Open the Siit app in Slack → “New request”

• Message action: From any message, “More actions …” → “Create a Siit request”

• Optional channel:

  • Create or choose a channel (e.g., #ask-it)

  • Invite the bot: /invite @Siit

  • Pin a message with “Start a request via the Siit shortcut” so employees know how to submit

1. Test your first request

• Use the siit App → pick the service “App Access” → Submit

• You’ll see a thread in Slack; the request appears in the Siit inbox

• Reply in thread.

Post-install recommended setup

• Rename the App

• Create a #siit-test channel for internal dry runs

• Share a short announcement with the shortcut link and when to use Siit vs ad-hoc DMs

Enterprise Grid notes

• Install to each workspace that should submit requests

• If your org restricts apps, ask a Slack Org Admin to approve Siit in the App Directory, then repeat the install per workspace