Set Live

Move from sandbox to production so employees can submit requests in Slack/Teams, Email, Portal and admins can resolve with automation.

Rollout plan at a glance

1. Pick your pilot scope (start with IT, for example):

• Access: group/license changes in your IdP and apps

• Password/MFA reset with guardrails

• Equipment

• Onboarding/Offboarding

2. Define your Services

• Name and describe each service so employees know when to use it.

• Add forms and required fields; set requester visibility and sensitive-data rules.

• Map each Service to a category and default assignee or queue.

3. Configure channels

• Slack or Teams bot installed and visible to employees.

• Email capture address selected (e.g., [email protected])

• Portal URL and branding set (e.g., https://yourcompany.siit.io)

4. Set up your Inbox

• Create agent group(s) for pilot (e.g., IT Tier 1) and add backup owners.

• Define assignment rules for pilot Services and a fallback queue.

• Configure working hours & confirm SLA policies.

5. Turn on top workflow(s)

• Access automations: add/remove groups or assign licenses.

• Password/MFA reset: add approvals and requester verification.

• Hardware requests: approval + fulfillment checklist, asset handoff.

• Approvals: ensure manager lookup and escalation rules work.

6. Activate AI Agents

• Enable AI triage and suggested replies for pilot Services.

• Optionally allow AI to auto-resolve low-risk, well-documented issues.

• Review guardrails and confidence thresholds.

1. Validate end-to-end (pre-flight checklist below)

2. Announce your pilot

• Send a short heads-up in Slack/Teams.

• Follow with a full rollout message via email or #general.

1. Monitor week‑1 KPIs daily (see targets below)

2. Iterate, then go wide to additional teams and services 🚀

Success metrics for week 1

• Time-to-first response: under 4 business hours

• Time-to-access: 35% faster vs your baseline

• Channel adoption: 60–80% of requests created in chat (Slack/Teams)

• Automation assist rate: at least 25% of resolves use workflows/AI

Ready-to-send announcements

Short announcement

Hi everyone!

We’re now using Siit to submit and track your requests in one place:

• Request software access

• Ask for a new computer or accessory

• Reset password/MFA

• Report IT issues

• ...

Why: Siit keeps everything organized and speeds up responses. You’ll see status updates as your request moves forward.

How to use it:

• In Slack/Teams: open Siit and send your request in DM

• Or mention @Siit in this channel for non-sensitive requests

• Email also works: [email protected]

• Prefer a portal? https://yourcompany.siit.io

That’s it! Please reach out if you have questions.

Full rollout announcement

Subject: New way to submit your requests with Siit 🚀

Hi everyone,

We’re moving requests to Siit so we can respond faster, stay organized, and keep you informed.

Good news: keep using Slack/Teams or Email—no new account needed.

How to create a request

• Slack/Teams

1. Search for “Siit” and open the app

2. Add it as a favorite for quick access

3. Send your request in DM and follow the prompts

4. For non-sensitive topics, you can @Siit in channel

• Email Send to [email protected]

• Portal Visit https://yourcompany.siit.io for forms, status, and FAQs

Examples

• How do I use my learning budget?

• Can I get a new laptop or monitor?

• I’d like to update my bank details

• Access to [App Name]

Please submit requests through Siit. It helps us help you—faster and with better visibility.

Questions or feedback? Reply here or check the FAQ to learn more about Siit.

Thanks, The Team