# Set Live

Move from sandbox to production so employees can submit requests in Slack/Teams, Email, Portal and admins can resolve with automation.

### Rollout plan at a glance

1. **Pick your pilot scope (start with IT, for example):** 

* Access: group/license changes in your IdP and apps
* Password/MFA reset with guardrails
* Equipment 
* Onboarding/Offboarding

**2. Define your Services**

* Name and describe each service so employees know when to use it.
* Add forms and required fields; set requester visibility and sensitive-data rules.
* Map each Service to a category and default assignee or queue.<br>

**3. Configure channels**

* Slack or Teams bot installed and visible to employees.
* Email capture address selected (e.g., [help@yourcompany.siit-mail.com](https://platform.openai.com/chat/edit?prompt=pmpt_68ecfa97c12c81969b6f4fca57c1a3d709fe727603dab985\&version=1))
* Portal URL and branding set (e.g., [https://yourcompany.siit.io](https://yourcompany.siit.io/))<br>

**4. Set up your Inbox**

* Create agent group(s) for pilot (e.g., IT Tier 1) and add backup owners.
* Define assignment rules for pilot Services and a fallback queue.
* Configure working hours & confirm SLA policies.<br>

**5. Turn on top workflow(s)**

* Access automations: add/remove groups or assign licenses.
* Password/MFA reset: add approvals and requester verification.
* Hardware requests: approval + fulfillment checklist, asset handoff.
* Approvals: ensure manager lookup and escalation rules work.<br>

**6. Activate AI Agents**

* Enable AI triage and suggested replies for pilot Services.
* Optionally allow AI to auto-resolve low-risk, well-documented issues.
* Review guardrails and confidence thresholds.<br>

7. **Validate end-to-end (pre-flight checklist below)**<br>
8. **Announce your pilot**

* Send a short heads-up in Slack/Teams.
* Follow with a full rollout message via email or #general.<br>

9. Monitor week‑1 KPIs daily (see targets below)<br>
10. Iterate, then go wide to additional teams and services :rocket:<br>

### Success metrics for week 1

* Time-to-first response: under 4 business hours
* Time-to-access: 35% faster vs your baseline
* Channel adoption: 60–80% of requests created in chat (Slack/Teams)
* Automation assist rate: at least 25% of resolves use workflows/AI

### Ready-to-send announcements

Short announcement&#x20;

> Hi everyone!
>
> We’re now using Siit to submit and track your requests in one place:
>
> * Request software access
> * Ask for a new computer or accessory
> * Reset password/MFA
> * Report IT issues
> * ...
>
> \
> Why: Siit keeps everything organized and speeds up responses. You’ll see status updates as your request moves forward.
>
> How to use it:
>
> * In Slack/Teams: open Siit and send your request in DM
> * Or mention @Siit in this channel for non-sensitive requests
> * Email also works: [help@yourcompany.siit-mail.com](https://platform.openai.com/chat/edit?prompt=pmpt_68ecfa97c12c81969b6f4fca57c1a3d709fe727603dab985\&version=1)
> * Prefer a portal? [https://yourcompany.siit.io](https://yourcompany.siit.io/)<br>
>
> That’s it! Please reach out if you have questions.

**Full rollout announcement**&#x20;

> Subject: New way to submit your requests with Siit 🚀
>
> \
> Hi everyone,
>
> We’re moving requests to Siit so we can respond faster, stay organized, and keep you informed.
>
> Good news: keep using Slack/Teams or Email—no new account needed.
>
> How to create a request
>
> * Slack/Teams
>
> 1. Search for “Siit” and open the app
>
> 2. Add it as a favorite for quick access
>
> 3. Send your request in DM and follow the prompts
>
> 4. For non-sensitive topics, you can @Siit in channel
>
> * Email Send to [help@yourcompany.siit-mail.com](https://platform.openai.com/chat/edit?prompt=pmpt_68ecfa97c12c81969b6f4fca57c1a3d709fe727603dab985\&version=1)
> * Portal Visit [https://yourcompany.siit.io](https://yourcompany.siit.io/) for forms, status, and FAQs
>
> Examples
>
> * How do I use my learning budget?
> * Can I get a new laptop or monitor?
> * I’d like to update my bank details
> * Access to \[App Name]
>
> Please submit requests through Siit. It helps us help you—faster and with better visibility.
>
> Questions or feedback? Reply here or check the FAQ to learn more about Siit.
>
> \
> Thanks, The Team


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