Approvals

Approvals can be preconfigured in a Service Catalog item or added ad‑hoc from any request. Choose sequential or parallel approvers, set due dates, and define what happens on non‑response.

Approvers receive a clean card in Slack/Teams and can approve or decline with one click and an optional comment. Everything is recorded in the request timeline. If an approver is out, fallback logic routes to the manager’s manager, app owner, or a backup group. Changing scope—like a different app or higher access level—can automatically re‑request approval.

Approvals can trigger downstream actions: on approval, provision access in Okta/Azure AD, add to a group, or notify the requester. On decline, update status and message the requester with next steps.