Views

Your Views are the control tower for all work. Out of the box you’ll see My open, Unassigned, Team, and All. Each view can be filtered by status, priority, service, requester attributes, channel, SLA state, tags, assignee, and more. Save any combination as a custom view and share it with a team, or make it your personal default. Columns are configurable so you can surface what matters—SLA clocks, services, Channel, or Inbox—and hide the rest.

Views are live. Activity updates in real time, with SLA at‑risk requests visually highlighted. Bulk select lets you reassign, add tags, change status across many requests at once.

What you’re looking at

All requests in one place

• The table lists every request you can see, with real‑time updates. Sort by Created at or Last updated, and scan key fields like Channel, Status, Priority, Tags, Inbox, and Assignee.

Display controls

• Click Display to choose between List and Board, pick the sort order, and turn columns on/off. Columns include Channel, Priority, Inbox, Assignee, Associated to (service), Tags, Rating, Created at, Last updated, Followers/Participants, SLA, and ID.

• Use only the columns you care about; Siit remembers your choice for that view.

• [Screenshot: Display menu with column chips]

Powerful filters

• Add filters from the bar at the top. Common filters: Status, Priority, Inbox (team/queue), Assignee, Participants, Requester, Associated to (service/category), Tags, Rating, Snooze, Approval pending, and any custom fields like Office location.

• Filters are chip‑based and multi‑select. Combine several (e.g., Status is any of New/In progress + Inbox = IT Ops + SLA at risk).

Create and manage Views

• Save your setup

  • Once your filters, sort, and columns look right, click All views → Add to save as a new view. Give it a name and choose who can use it.

• Choose who sees it

  • Private: only you.

  • Shared with inbox: visible to members of a specific inbox/team.

  • Everyone: available to all agents.

• Organize your Views

  • Reorder Selected views, set your default, or remove ones you don’t need. Standard Views (Open, New, Waiting, Pending approval, Snoozed, Closed) are always available.

Board view

• Visual flow

  • Switch to Board to see requests grouped by status (e.g., New, In progress, Waiting, Resolved). Each card shows the essentials: requester, priority, status, service, ID, channel, inbox, assignee, and SLA badges.

• Work by dragging

  • Drag a card to another column to update status. Open a card for full details, or use quick actions on the card (assign to me, change priority, add note).

• Same filters, different layout

  • The board respects the same filters and sharing rules as the list. Perfect for stand‑ups or live swarms.