# Actions library

### Actions: what workflows can do

Mix native request actions, notifications, webhooks, and third‑party integrations. Here’s the menu you’ll use most.

**Request**

* Set request status
* Set priority
* Assign to (team inbox or individual)
* Associate to service
* Start approval(s)
* Send quick reply (use a message template)
* Add a note (internal)
* Add/remove tags
* Add followers
* Set resolution and close
* Snooze / Pause or resume SLA

**Communication**

* Send a communication (email or portal notification)
* Post a message in a Slack channel (for swarms, incidents)
* DM requester or assignee via Slack/Teams

**Paths**

* Paths for conditional branches

**Webhook**

* Call external webhook with request payload

**Third-party applications**  

* Identity and access (Okta, Azure AD, Google Workspace—varies by connection)
  * Activate/suspend user
  * Reset password
  * Add/remove from application
  * Add/remove from group
  * Revoke/restore sessions
  * De-provision user
* Issue trackers
  * Jira: create issue; sync status/links
  * Jira Service Management: create linked ticket
  * Linear: create issue; sync status/links
* More integrations
  * Add additional tools as you connect them; actions appear automatically in the list.


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