Actions library

Actions: what workflows can do

Mix native request actions, notifications, webhooks, and third‑party integrations. Here’s the menu you’ll use most.

Request

• Set request status

• Set priority

• Assign to (team inbox or individual)

• Associate to service

• Start approval(s)

• Send quick reply (use a message template)

• Add a note (internal)

• Add/remove tags

• Add followers

• Set resolution and close

• Snooze / Pause or resume SLA

Communication

• Send a communication (email or portal notification)

• Post a message in a Slack channel (for swarms, incidents)

• DM requester or assignee via Slack/Teams

Paths

• Paths for conditional branches

Webhook

• Call external webhook with request payload

Third-party applications

• Identity and access (Okta, Azure AD, Google Workspace—varies by connection)

  • Activate/suspend user

  • Reset password

  • Add/remove from application

  • Add/remove from group

  • Revoke/restore sessions

  • De-provision user

• Issue trackers

  • Jira: create issue; sync status/links

  • Jira Service Management: create linked ticket

  • Linear: create issue; sync status/links

• More integrations

  • Add additional tools as you connect them; actions appear automatically in the list.