Self service portal
The Portal is your company’s self‑service home for internal resources. Employees can submit and track requests, find apps, browse the directory, and read knowledge—everything in one place. Admins brand and control access from Settings.
Accessing the Portal
URL: yourcompany.siit.io
Sign‑in: Microsoft 365 or Google or SAML (same identity you configured in Siit)
Entry points: link from Slack/Teams, Web, or Admin console
What employees see
My Requests
Request history, Followed requests, Pending approvals, AI conversations (if enabled)
Search, filter by status, sort by date
Open a request to reply, attach files, or add participants
Services Catalog
Browse categories (IT, HR, Finance, etc.) and open a service form to submit a request
Visibility honors service audience rules set by admins
App Library
Find company tools by category, search, and mark favorites
Directory
Search colleagues; see title, department, manager, and location
Knowledge Base
Search and browse articles; open guides directly from results
Create and manage a request
+ Create
Click Create a request (top right) or open a service from the Services Catalog
Fill the form, attach files, submit
Track and act
My Requests shows status for open/closed items and those you follow
Reply to agents, add info, upload attachments
Approvals assigned to you appear under Pending approvals—Approve/Reject in one click
AI in the Portal (Pro plan)
If enabled, employees can:
Ask questions in the search bar or AI conversations tab and get instant answers from your knowledge
Turn an AI exchange into a tracked request when human help is needed
Admins control availability and guardrails in Settings → Portal → AI
Admin setup
Settings → Portal
Settings: Portal name, domain, logo, and cover image; Set live when ready
Navigation: show/hide and reorder My Requests, Services, App Library, Directory, Knowledge
AI: toggle AI assistant and configure sources/permissions
Survey: enable CSAT after resolution
Audience: choose who can access the Portal (all employees or specific groups)
Publish content
Services: configure forms, routing, SLAs, and audience; mark visible in Portal
Knowledge: create categories and articles; set visibility
App Library: organize apps by category and ownership
What to expect
A single, branded destination for help
Fewer back‑and‑forths thanks to service forms and knowledge suggestions
Consistent tracking: requests created in the Portal sync with Slack/Teams conversations and the Siit inbox
Best practices
Last updated