Request shortcuts

Work your inbox from the keyboard. Navigate lists, open and close requests, edit properties, and run bulk actions without the mouse. Press Ctrl+S for the full list anytime

Manage your requests only using keyboard shortcuts

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⌨️ Keyboard Shortcuts

Access your full list anytime with Ctrl + S

Search & Quick Actions anytime with ⌘ + K

🤖 AI

Action	Shortcut
Toggle Assist	Ctrl then Ctrl

Double-tap Ctrl from any page in the console, on Mac and Windows, to open or close Assist. It works while you are typing. This one shows in the shortcuts list only for admins who can open Assist.

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📋 List Navigation & Bulk Actions

Action	Shortcut
Move up or down	↑ / ↓
Open overlay	Enter or O
Close overlay	Esc or C
New	N
Select line	X

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🧩 Request Property Editing

Action	Shortcut
Status	S
Assignee	U
Inbox	I
Associate to	A
Followers	F
Priority	P
Tags	T
Snooze	⇧ + S
Resolve	⇧ + R
Copy request ID	Ctrl + C
Archive	⇧ + A
Group requests	W
Add to a group request	⇧ + W

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✏️ Writing Actions

Action	Shortcut
Send reply / note / approval	⌘ + Enter
Switch to reply	Ctrl + R
Switch to note	Ctrl + N
Switch to approval	Ctrl + A
Mention admin	@
Find channel	#
Message template	Ctrl + T
Add article	Ctrl + K
Upload attachment	Ctrl + U

🧭 Navigation

Action	Shortcut
Go to Request	G then R
Next filtered view	⌘ then J
Previous filtered view	⌘ then K
Go to AI Agents	G then A
Go to Workflow	G then W
Go to Communication	G then C
Go to People	G then P
Go to Equipment	G then E
Go to Applications	G then L
Go to Knowledge	G then K
Go to Dashboard	G then D
Go to Export	G then X
Go to Settings	G then S