# Request shortcuts

Manage your requests only using keyboard shortcuts

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## ⌨️ Keyboard Shortcuts

Access your full list anytime with <kbd>Ctrl</kbd> + <kbd>S</kbd>

Search & Quick Actions anytime with <kbd>⌘</kbd> + <kbd>K</kbd>

### 📋 List Navigation & Bulk Actions

| Action          | Shortcut                         |
| --------------- | -------------------------------- |
| Move up or down | <kbd>↑</kbd> / <kbd>↓</kbd>      |
| Open overlay    | <kbd>Enter</kbd> or <kbd>O</kbd> |
| Close overlay   | <kbd>Esc</kbd> or <kbd>C</kbd>   |
| New             | <kbd>N</kbd>                     |
| Select line     | <kbd>X</kbd>                     |

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### 🧩 Request Property Editing

| Action          | Shortcut                       |
| --------------- | ------------------------------ |
| Status          | <kbd>S</kbd>                   |
| Assignee        | <kbd>U</kbd>                   |
| Inbox           | <kbd>I</kbd>                   |
| Associate to    | <kbd>A</kbd>                   |
| Followers       | <kbd>F</kbd>                   |
| Priority        | <kbd>P</kbd>                   |
| Tags            | <kbd>T</kbd>                   |
| Snooze          | <kbd>⇧</kbd> + <kbd>S</kbd>    |
| Resolve         | <kbd>⇧</kbd> + <kbd>R</kbd>    |
| Copy request ID | <kbd>Ctrl</kbd> + <kbd>C</kbd> |
| Archive         | <kbd>⇧</kbd> + <kbd>A</kbd>    |

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### ✏️ Writing Actions

| Action                       | Shortcut                        |
| ---------------------------- | ------------------------------- |
| Send reply / note / approval | <kbd>⌘</kbd> + <kbd>Enter</kbd> |
| Switch to reply              | <kbd>Ctrl</kbd> + <kbd>R</kbd>  |
| Switch to note               | <kbd>Ctrl</kbd> + <kbd>N</kbd>  |
| Switch to approval           | <kbd>Ctrl</kbd> + <kbd>A</kbd>  |
| Mention admin                | <kbd>@</kbd>                    |
| Find channel                 | <kbd>#</kbd>                    |
| Message template             | <kbd>Ctrl</kbd> + <kbd>T</kbd>  |
| Add article                  | <kbd>Ctrl</kbd> + <kbd>K</kbd>  |
| Upload attachment            | <kbd>Ctrl</kbd> + <kbd>U</kbd>  |

### 🧭 Navigation

| Action                 | Shortcut |
| ---------------------- | -------- |
| Go to Request          | G then R |
| Next filtered view     | ⌘ then J |
| Previous filtered view | ⌘ then K |
| Go to AI Agents        | G then A |
| Go to Workflow         | G then W |
| Go to Communication    | G then C |
| Go to People           | G then P |
| Go to Equipment        | G then E |
| Go to Applications     | G then L |
| Go to Knowledge        | G then K |
| Go to Dashboard        | G then D |
| Go to Export           | G then X |
| Go to Settings         | G then S |