AI assist

AI Assist is your GPT‑4 powered helper inside Slack, Microsoft Teams, and the Siit web app. It suggests relevant knowledge from your Notion and Confluence spaces, proposes the right service to submit, and drafts replies agents can approve with one click.

What it does

• Answers with citations: surfaces the best article, step list, or snippet from your internal knowledge; links are included for transparency.

• Smart service selection: analyzes the employee’s message and recommends the correct Service Catalog item to ensure structured intake.

• Drafts replies: composes responses that agents can edit and send; supports tone and language adjustments.

• Works everywhere: available in Slack/Teams threads, in the request sidebar, and in the portal.

Setup

• Connect knowledge sources (Notion/Confluence) and select the spaces/collections AI is allowed to query.

• Enable AI Assist for the teams/channels you want.

• Provide a short style guide (tone, greetings, signature) so replies match your brand.

Best practices

• Keep articles up to date and task‑oriented.

• Start with “suggest only.” Promote to “auto‑insert draft reply” for low‑risk categories (e.g., VPN, password reset).

• Use tags like “AI‑assisted” to measure impact.