Service catalog
Overview
The Service Catalog is where you define every service your teams offer to employees—access requests, new equipment, payroll questions, onboarding, and more. Each service comes with its own look and feel, routing rules, SLAs, forms, audience permissions, and analytics. When employees pick a service in Slack/Teams or the portal, Siit applies everything you configured so requests are consistent and fast.
Organize by Category
Categories keep your catalog tidy and power reporting. Use broad groups like:
IT: Access, Devices, Network, SSO
People/HR: Onboarding, Offboarding, Payroll
Finance: Expense, Vendor, Purchasing
Security and Legal: Data access, Incident, Contract Enable/disable services without deleting them, and reorder to surface the most used items first.
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