Side panel

The sidebar gives you instant context without leaving the request. See who’s asking, what they use, and what’s due—then take action in one click.

What you’ll find at a glance

• Request details: status, SLA clocks, team and assignee, priority, channel, and the associated service.

• People: requester profile, manager, department, location, and a quick list of their recent requests.

• Apps & devices: the systems and hardware tied to the requester or to the request itself, with quick actions for provisioning and troubleshooting.

From here you can add participants, change priority, start an approval, or run a workflow. It’s the fastest way to understand who’s asking, what they need, and what to do next.

Quick actions

Common actions sit one click away at the top of a request .

• In Apps: Provision, Revoke, Add to group, Open in Okta/Azure AD.

• In Devices: Assign, Lock, Wipe, Open in MDM.

• Ticketing : Escalate ticket