Submit requests via email
How it works
Your team's email address: If your organization is Acme and you want to submit a request to your IT team, simply send an email to:
For example: [email protected] or [email protected]
What happens next:
Your email is received by Siit
A new request is automatically created
You receive a confirmation with your request details
The appropriate team is notified and can start working on your request
Learn how to submit requests via email
Add information to existing requests
Need to provide more details, ask a follow-up question, or just let the team know they're doing an awesome job? Simply reply to any email update you receive from Siit.
Reply to updates
When you reply to a Siit email notification:
Your message is automatically added to the request thread
The assigned team members are notified
All context is preserved in one place
No need to log into any platform
Configure email sending
Siit offers two options for sending emails on behalf of your company domain. Each has its own benefits and considerations.
Option 1: Individual email address verification
Best for: Quick setup, small teams, or testing
Personalize both the "From" name and email address with this simple implementation:
Setup steps:
Provide information: Enter your desired "From" name and email address in Siit's Email settings
Verify your address: You'll receive a verification email from Postmark
Confirm: Follow the verification steps in the email to confirm your address
Start sending: Once verified, Siit can send emails from your address
✅ Benefits:
⚡ Quick and easy setup
No DNS configuration required
Perfect for individual users or small teams
⚠️ Considerations:
Each sending email address needs individual verification
May affect email deliverability compared to domain authentication
Recipients might see "via postmarkapp.com" tags in Gmail
Outlook may show "on behalf of" indicators
Option 2: Fully-authenticated domain (Recommended)
Best for: Organizations prioritizing deliverability, brand consistency, and professional appearance
Authenticate your entire company domain for a fully-branded, secure email experience.
Setup steps:
1. DNS Record Setup
Add specific DNS entries to your domain configuration to verify ownership. You'll need to add these records (provided by your Siit CSM):
DKIM record: Authenticates that emails are genuinely from your domain
Return-Path record: Improves deliverability and tracking
Custom tracking domain (optional): For branded link tracking
2. Reach out for approval
Contact your Siit Customer Success Manager to approve and activate the domain once DNS records are configured.
3. Verification
Siit will verify your DNS setup and confirm when your domain is ready to use.
✅ Benefits:
🚀 Superior deliverability: DMARC alignment and domain reputation
🎯 Professional appearance: No "via" or "on behalf of" tags
🔒 Enhanced security: Full SPF, DKIM, and DMARC authentication
📊 Better analytics: Complete visibility into email performance
✨ Consistent branding: All emails appear directly from your domain
⚠️ Considerations:
Requires DNS configuration access
Initial setup takes longer than individual verification
Needs coordination with IT or domain administrator
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