Equipment

Equipment is your device inventory—laptops, phones, peripherals, and anything else you assign to people.

Why it matters

• Faster support: link a device to a request to see model, OS, serial number, last check‑in, and owner.

• Lifecycle control: track “In service,” “Reserved,” “Outdated,” “Stolen,” etc.

• Governance: keep a complete history of assignment and maintenance.

Types and fields

• Equipment types: define categories like Computer, Smartphone, Tablet, Screen, Other device.

• Equipment fields: choose the attributes you track (e.g., Model, Serial number, Issue date, Lifecycle, Last maintenance date, Leasing info). Toggle visibility and add custom fields as needed.

Inventory and profiles

• List: filter by type, lifecycle, owner, office location, or last contact date.

• Profile: view full details, ownership history, and related requests. Take actions via workflows (assign/reassign, lock/wipe when connected to your MDM).