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AI

Siit’s AI features are built to save minutes on every request while keeping humans in control. You decide what data AI can use, when it can act, and which steps require explicit approval. Every suggestion and action is auditable.

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What AI can help with

Autonomous Request Resolution

  • Automatically resolve common IT requests like password resets, software access, and account provisioning without human intervention

  • Execute actions across multiple connected systems (Active Directory, MDM, HRIS, etc.) from a single request

Intelligent Workflow Automation

  • Automate complex, multi-step workflows that adapt based on employee role, department, request history, and system state

  • Go beyond simple if/then rules with AI that understands context from your unified data

  • Chain actions across IT, HR, and Finance and other internal systems in a single automated workflow

  • Pull data from any integrated tool and take action based on unified operational context

Smart Compose

  • Draft clear, on-brand replies that pull from your knowledge base and cite similar past requests

  • Include the right resolution steps based on request context and historical data

  • Rewrite, shorten, lengthen, change tone, or translate responses as needed

  • Review AI-generated responses and accept, edit, or discard before sending

Intelligent Triage

  • Automatically categorize, assign, and prioritize requests based on content, service type, and requester attributes

  • Suggestions improve over time as AI learns from your team's decisions

  • Automate triage entirely via workflows when AI confidence is high enough

Thread Summarization

  • Condense long request threads into crisp handoffs and status updates

  • Ensure context is never lost when requests move between team members or shifts

  • Generate clear summaries for reporting and audit trails

Resolution Learning

  • Convert resolution outcomes into clean, reusable resolution notes

  • Improve knowledge base search and self-service deflection over time

  • Help AI provide better suggestions for future similar requests

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