Request Management

Track, manage, and act on all your requests in a single place.

1

Overview

A Request in Siit represents an employee need—from “I can’t sign in” to “Grant access to Salesforce” to “Onboard a new colleague.” It captures all the context, stakeholders, approvals and tasks in one place and moves through a clear lifecycle from intake to resolution. Whether the request starts in Slack, Teams, the web portal, email, or the API, it behaves the same, with a single timeline and SLA.

2

Explore all the core features of requests management

ViewsRequest conversationSide panelAssignmentApprovalsTagsMessage templatesPublic vs Private requests