Triggers overview

Triggers: when an automation begins

Each workflow starts with a trigger. Siit provides three trigger families so you can react to work, people, and time.

Request triggers

• Examples: Request submitted, Request resolved, Requester message received, Admin message sent, Tag added, Request marked In progress/Waiting/Snoozed/Reopened, Snooze expired, SLA breached, Requester unresponsive.

• Use these to drive intake routing, approvals, escalations, and auto‑close flows.

People triggers

• Examples: Start date, End date, Work anniversary, Birthday, Probation period.

• Use these for onboarding/off boarding sequences and recurring employee touch points.

Date triggers

• Example: Specific date.

• Use for scheduled communication, reminders, or periodic maintenance.

Conditions: target precisely

Refine when a workflow should run using rich conditions. You can mix request data, requester attributes, and form answers.

• Request context: status, priority, channel, inbox, assignee, tags, service (“Associated to”), created/updated dates, SLA state, satisfaction rating.

• Requester attributes: department, manager, job title/level, location, employment type, and any IdP‑synced custom attributes.

• Form results: any field from the service form (e.g., target app = “Okta,” office = “Paris”).

• Combinators: AND/OR groups, equals/contains/one of, greater/less than for numbers and dates.