Connect Microsoft Teams

Connect Microsoft Teams so employees can submit and follow requests directly from Teams.

Prerequisites

• Microsoft 365 tenant with Teams enabled

• Teams admin permissions to upload/allow apps

• Siit admin access

• If your org blocks new apps, be ready to allow the Siit app in Teams admin center

Step by step

1. Upload the Siit app to Teams admin center

• Go to: https://admin.teams.microsoft.com/policies/manage-apps

• Download the Siit Teams app package (ZIP): https://drive.google.com/file/d/1MhjW5yFlnB715AVeqdFAzMHq_Olt2lo2/view

• In Manage apps, select Upload new app and upload the ZIP.

• After upload, open the Siit app entry:

  • Org‑wide permissions → Review permissions and consent → Accept.

1. Install the app for your users (App setup policy)

• Docs reference: https://learn.microsoft.com/en-us/microsoftteams/teams-app-setup-policies#install-apps

• Go to: https://admin.teams.microsoft.com/policies/app-setup

• Edit your Org‑wide policy (or a targeted policy).

• Installed apps → Add apps → search and select “Siit Bot”.

• Save. Allow up to a few hours for Teams to propagate.

Tip: If you don’t see Upload new app or Add apps

• Ensure custom apps are allowed in Teams admin center (Permission policies).

• If your org restricts third‑party apps, explicitly allow the Siit app.

1. Connect Microsoft Teams in Siit

• Go to Siit Admin console → Settings → Apps → Microsoft Teams → Connect.

• You’ll be redirected to Microsoft to sign in and grant consent.

• On success, Teams is connected to your Siit workspace.

1. Test your first request

• In Teams, open the Siit app.

• Pick the service “App Access” (or any test service) and submit.

• You’ll see a Teams thread created; the request appears in the Siit inbox.

• Reply in the thread and confirm the conversation syncs in Siit.

Rollout tips

• Keep the app installed via the Org‑wide policy so everyone has it.

• Share a “How to request help” post in your All‑hands or IT channel with a link to the Siit app in Teams.

• Start with 3–5 services (IT Access, Laptop Issue, HR Payroll Question) to keep it simple.

⛑️ Troubleshooting

• Can’t upload the ZIP:

  • You need Teams admin rights and custom apps enabled. Check Teams apps → Permission policies.

• App isn’t visible to users:

  • Verify the App setup policy includes Siit and is assigned; wait for policy propagation (can take a few hours).

• Consent blocked:

  • Your tenant may require admin consent. Use Org‑wide permissions → Review permissions and consent.

• Bot doesn’t respond:

  • Check Messaging policies allow bots in personal and group chats.

  • Confirm the Teams connection is “Connected” in Siit → Settings → Apps.

• User can’t sign in to Siit:

  • Ensure the user exists in Siit (sync from Microsoft 365/Google Workspace) and is allowed by your Siit workspace access settings.