> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/core-platform/integrations/slack.md).

# Slack

Connecting Slack to Siit enables powerful & automated help desk functionality, and seamless request management directly from your Slack workspace.

Run your service desk inside Slack. Capture, triage, and resolve requests in-thread, with AI deflection, two-way sync, and full context attached, so your team handles every ask without leaving the conversation.

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2Frs5ACoVdFVuQvbh0phcF%2FSiit_Slack.jpg?alt=media&amp;token=455d97bf-516f-492b-ae46-9099fba6e4c1" alt=""><figcaption></figcaption></figure>

Siit allows you to submit and manage service requests directly in Slack. Siit's native Slack integration keeps everyone informed on status without ever having to leave Slack.

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2FdR5ryEZezDEcNB4GZUC6%2Fimage.png?alt=media&amp;token=b9f4a5a7-fed4-4d2d-bbb1-5a8bafee5165" alt=""><figcaption></figcaption></figure>

### Submit a new request

Employees can create requests in multiple ways:

⭐️ **Mention @Siit in a public channel**\
Tag Siit in any public channel to create a request that's visible to the team.

⭐️ **Write a DM to Siit**\
Send a private message to Siit to create a confidential request.

⭐️ **Use Slack actions**\
Right-click any message in a private channel or DM and select "Create a ticket" from the actions menu.

> **Note** — creating a request only works inside your own organization. Someone from another company reaching your Siit app through a Slack Connect direct message gets a private reply pointing them at their own organization's Siit instead, and no request is created in your workspace. The same goes for the 🎫 reaction.
>
> Replying is different: once one of your requests has a thread in a channel shared with another company, a reply written there by someone from that company lands on the request like any other reply. Keep that in mind before you let a Siit thread run in a Slack Connect channel.

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2FSHroG50rximXSU0JweIX%2Fimage.png?alt=media&amp;token=7416a12e-1917-4d86-9dce-8548748a903c" alt=""><figcaption></figcaption></figure>

[Learn how to submit requests in Slack →](https://help.siit.io/slack-requests)

***

### Stay up-to-date about your requests

Siit keeps you informed with automatic updates:

* **Thread notifications**: Receive updates about status changes, assignments, and resolutions directly in your request thread
* **Status overview**: Click on the request title to see the full status and details at any time
* **Real-time sync**: All updates from admins are instantly reflected in Slack

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2FTOTQtYRPcesCPAFkDo5L%2Fimage.png?alt=media&amp;token=7ddc9a10-1cef-4968-a448-59578621a8a9" alt=""><figcaption></figcaption></figure>

***

### AI Agents: Instant answers from your knowledge base

Siit AI Agents provide instant, accurate answers based on your existing documentation in Notion, Confluence, Slab or Siit articles, with no waiting.

#### How it works

When employees ask questions in Slack:

1. Siit AI searches your connected knowledge bases
2. Generates contextual answers with source references
3. Delivers responses in seconds, directly in the thread

{% embed url="<https://vimeo.com/1073582273/60820c2e55?fl=pl&fe=ti>" %}

***

### Turn any message into a ticket

Need to convert a conversation into a tracked request? Admins can easily transform any Slack message into a Siit ticket:

* **From public channels**: Right-click any message and select "Create ticket from message"
* **From DMs**: Convert employee questions into trackable requests with full context preserved
* **Automatic linking**: The original message thread stays connected to the ticket

<figure><img src="https://451675063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fz9xmM8V3atukfr2XaElR%2Fuploads%2FXfHUiChYqrYcfMCoZ6Sk%2Fimage.png?alt=media&amp;token=eb9f76f8-d746-4ae2-b153-adc2961fddf6" alt=""><figcaption></figcaption></figure>

***

### Private notes for internal collaboration

Admins can add private notes to requests that only other admins can see, perfect for:

* Internal discussions about resolution strategies
* Sensitive information that shouldn't be shared with requesters
* Coordination between team members

Use the 🔒 emoji in the admin notification thread to create a private note.<br>

**Learn more about how to** [Give functionality to Slack emojis](https://help.siit.io/slack-emoji-actions)

***

### Getting started

Ready to connect Slack to Siit?

{% content-ref url="/pages/3DBkm0PqS2BmkJMziY4P" %}
[Connect Slack](/getting-started/connect-slack.md)
{% endcontent-ref %}


---

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