> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/request-management.md).

# Request management

- [Views](https://docs.siit.io/request-management/views.md): Views are your control tower for all work. Filter by status, priority, service, SLA state, and more, save any combination as a shared or personal view, and act in bulk
- [Request conversation](https://docs.siit.io/request-management/request-conversation.md): Every request has one timeline holding agent replies, internal notes, approvals, SLA updates, and workflow events. Messages sync to the requester's Slack or Teams thread and the Portal
- [Group Requests](https://docs.siit.io/request-management/group-requests.md): Handle a set of related requests as one. Reply once and every requester gets the message in their own thread. Reassign, reprioritize, or resolve the whole group in a click
- [Side panel](https://docs.siit.io/request-management/side-panel.md): The sidebar gives you context without leaving the request: status, SLA clocks, assignee, the requester's profile and recent history, and the apps and devices tied to them
- [Assignment](https://docs.siit.io/request-management/assignment.md): Assignment happens manually and automatically: defaults set per service, inbox distribution rules, workload and working hours, and workflow routing on any condition. Most teams use a mix
- [Approvals](https://docs.siit.io/request-management/approvals.md): Add approvals to a service or any request, sequential or parallel, with due dates and fallback logic. Approvers decide in one click from Slack or Teams, and everything is logged
- [Tags](https://docs.siit.io/request-management/tags.md): Tags are lightweight labels that qualify work, drive automation, and surface themes in reporting. Create them from a conversation or curate the list in Settings
- [Message templates](https://docs.siit.io/request-management/message-templates.md): Save the answers you send most often and reuse them with variables that personalize each message. Manage them in Settings, then insert one into any reply from the composer
- [Public vs Private requests](https://docs.siit.io/request-management/public-vs-private-requests.md): Public requests keep the conversation in the Slack or Teams channel so others learn from the answer. Private requests move it to a DM for HR, security, and sensitive work
- [Request shortcuts](https://docs.siit.io/request-management/request-shortcuts.md): Work your inbox from the keyboard. Navigate lists, open and close requests, edit properties, and run bulk actions without the mouse. Press Ctrl+S for the full list anytime