> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/guides/integrations/integrations-communication.md). # Communication Use Siit in Slack and Microsoft Teams.


Trigger Slack actions in workflows	Add Slack actions to a Siit workflow: add a user to a Slack group or public channel, create a public channel, or post a message on a channel, and configure each one	Add Slack actions to a workflow
Submit requests via Slack	Submit requests via Slack from the Siit App Home, by tagging @Siit in a public channel where it is invited, or by sending the Siit assistant a direct message	Submit requests from Slack
Add private notes to requests from Slack	Add a private note to a request from Slack by starting your message with the lock emoji in the admin notification, synced as an internal comment visible to admins only	Add private notes from Slack
Slack & Teams: Bot Identity vs App Name	Tell apart the Siit AI bot identity, the bot name and avatar set in Agent settings, from the Siit app name in Slack or Teams, and learn how to change each one	Why does the bot name differ from the app name?
Save Slack messages into AI knowledge	Save Slack messages to Siit AI knowledge with the brain emoji so the AI can use them to answer employee questions, a Pro plan feature for capturing answers shared in Slack	Save Slack messages to AI knowledge
Add more info to your request via Slack	Add information to a request you submitted by replying in the Slack thread Siit starts for it, with Siit confirming each message with a check mark reaction	Add details to a request from Slack
Slack Emoji Actions	Use emoji shortcuts in Slack to create a ticket, assign a request to yourself, resolve it, save a message to knowledge, silence the bot, or add a private note	Use emoji actions in Slack
Restrict a service category to a Slack channel	Restrict a Slack channel to one service category in Settings, Channels, Slack so its request form only shows those services and the AI triages more precisely	Limit a service category to a Slack channel
Add Siit to Slack channels	Add the Siit app to a public or private Slack channel from Slack itself by typing /invite followed by the name you gave the Siit app in your workspace	Add Siit to Slack channels
Submit requests via Microsoft Teams	Submit requests in Microsoft Teams by messaging the Siit app directly or using the Siit message extension on a message, then follow and reply to the request from Teams	Submit requests from Teams
Set up Slack	Connect Slack to Siit from the Integration library, authorize the right workspace, understand the permissions Siit requests, and ask a Slack admin for approval if needed	Set up Slack
Set up Microsoft Teams	Set up Microsoft Teams with Siit: connect it from the Integration library, install the Siit app from the Microsoft Marketplace and check that the Portal tab loads	Set up Microsoft Teams

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