> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/guides/integrations/integrations-communication/microsoft-teams-integration.md).

# Set up Microsoft Teams

Set up Microsoft Teams with Siit: connect it from the Integration library, install the Siit app from the Microsoft Marketplace and check that the Portal tab loads

### How to connect the integration?

**Starting from Siit**

1. Connect Microsoft Teams in Siit In your Siit admin console, go to **Settings → Workspace → Integration library**. Find Microsoft Teams and click "Connect Now"

<figure><img src="https://2274035325-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlWFhpq2ia6gdHet0opKx%2Fuploads%2Fgit-blob-393ebebc1a2d4f3bda28981efbf3b0367c7995b0%2FCleanShot-2026-01-12-at-18.42.51.png?alt=media" alt=""><figcaption></figcaption></figure>

```
  2.  Sign in with your Microsoft account when prompted
```

3\. Review and accept the permissions Siit requests

<figure><img src="https://2274035325-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlWFhpq2ia6gdHet0opKx%2Fuploads%2Fgit-blob-e164d148b8e9e7b2c63d57e44aff5b9d4116640c%2FScreenshot-2026-01-12-at-17.41.23.png?alt=media" alt="Screenshot 2026-01-12 at 17.41.23"><figcaption></figcaption></figure>

**And then from Teams**

1. [Install the Siit app](https://marketplace.microsoft.com/en-us/product/office/WA200009839?tab=Overview) from Microsoft Marketplace
2. Go directly to the Siit app in Microsoft Marketplace Click "Get it now" Follow the prompts to add it to your Teams instance

⇒ You should be able to install the app on your Teams instance

**Verify it's working:**

Open the app and ensure that the “Portal” tab loads properly.

<figure><img src="https://2274035325-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlWFhpq2ia6gdHet0opKx%2Fuploads%2Fgit-blob-09e0a43a82fa83314e3353257e96a45ec9001ae7%2FCleanShot-2026-01-12-at-20-32-53-2x-png.png?alt=media" alt=""><figcaption></figcaption></figure>

### How to set up your Teams integration

Once Microsoft Teams is connected to Siit, you can configure how Siit behaves both in the **Siit app** and in your **Teams channels**.

If you plan to use Siit in specific channels, start by **adding the Siit bot to those channels**.

<figure><img src="https://2274035325-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlWFhpq2ia6gdHet0opKx%2Fuploads%2Fgit-blob-1ea34817d824e804f693046efba9259f3df04268%2FCleanShot-2026-01-16-at-07-03-44-2x-png.png?alt=media" alt=""><figcaption></figcaption></figure>

Then:

1. Go to **Settings → Channels → Teams**
2. You’ll see all Teams channels where Siit is installed (including the Siit app)
3. For each channel, configure the experience:
   * When the Siit bot should respond
   * The response type: **Auto-submit, Submit button, AI reply**, etc.
   * If you’re on the **Pro plan**, you can select the **Triage Agent on your Siit app and/or IT Agent on your Teams channels.**

     ⚠️ the IT Agent is not yet available on the Siit app but only on channels.
   * Set request visibility: **Private or Public**
4. Save your changes

You can now open the Siit app in Teams or use a configured channel to submit your first request.

You’re all set 🎉


---

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