# Asana

### What you get

* **One-click escalation from any request.** Click **Escalate ticket** in the request side panel, pick an Asana workspace, project, and assignee, and a linked task is created with the Siit context pre-filled.
* **Workflow-driven task creation.** Use **Create Asana task** as a workflow step, with approval gating where needed.
* **Audit trail.** Every Asana action triggered from Siit is recorded on the request timeline.

### How it works

1. From the request side panel, click **Escalate ticket** and pick **Asana**.
2. Choose the workspace, project, assignee, and due date. Fill in the task name and description.
3. Submit. Siit creates the Asana task, links it back to the Siit request, and posts the link on both sides.

The same flow is available in workflows (as a **Create Asana task** action).

### What syncs from Asana

* **Tasks created from Siit** — every escalated ticket is tracked with its Asana task ID and link.
* **Links** — preserved between the Siit request and the Asana task, visible on both sides.

> **Note** — bi-directional status sync is not currently available for Asana. Track completion either through the Asana link on the request or by manually closing the Siit request when work is done.

### Custom field mapping

> **Coming soon.** Custom field mapping for Asana is on our roadmap. For now, you can set the standard task fields when escalating. To track which fields are exposed, reach out via the in-app chat.

### Connect Asana

1. In Siit, go to **Settings → Integrations**, find **Asana** in the Ticketing section, and click **Connect**.
2. Sign in to Asana as an admin and approve the requested scopes.
3. Pick the workspace(s) and project(s) available for escalation.
4. Test by escalating a sample request from Siit to Asana.

Need a more detailed walkthrough? Reach out to support via the in-app chat.

### Common workflows

**Marketing request handoff.** *Trigger: Service = "Marketing asset request". Actions: Create Asana task in the marketing project → Assign to the design lead → Notify requester.*

**Ops project work.** *Trigger: Tag "ops-project" added. Actions: Manager approval → Create Asana task in the ops project → Notify requester.*

### Troubleshooting

**"Authorization failed" on connect.** The admin signing in lacks Asana admin rights. Try with an admin who has full workspace access.

**Project missing from the destination picker.** The Siit Asana user lacks access to that project. Update project membership in Asana and re-sync.

**"Task created" but no link in Siit.** The Asana task was created but the back-link save failed. Open the request timeline — the Asana task ID is logged. Manually re-link if needed.


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