Slab
Connect Slab to Siit so your existing wiki powers AI answers, agent replies, and the Portal Knowledge Base. Posts stay in Slab, your team keeps editing where they already work
What you get
Live sync from Slab to Siit. Selected topics and posts sync into Siit Articles and refresh automatically.
Source of truth stays in Slab. Siit reads from Slab and never modifies your posts.
Powers every Siit AI surface. Synced articles are used by the Triage Agent (answers and deflection at intake) and the IT Agent (autonomous answers in Slack, Teams, and the Portal), with citations linking back to the original Slab post.
Searchable Portal Knowledge Base. Employees browse and search synced Slab content directly in the Siit Portal.
Source tracking. Every synced article in Siit shows "Source: Slab" with a link back to the original.
How the sync works
Initial import — once you authorize Slab and pick the topics or posts you want synced, Siit pulls them in and converts each one into a Siit Article.
Continuous sync — synced content refreshes on a schedule. Slab edits flow into Siit automatically.
Scope-by-topic — you control exactly what's synced. Start with one or two high-value topics, then expand.
Permissions are respected — Siit honors Slab's access controls.
Where synced Slab content shows up
Portal Knowledge Base — employees search and browse synced articles in the Siit Portal.
Triage Agent — surfaces relevant Slab posts to employees at intake, before a request is created.
IT Agent — cites Slab posts when answering employees in Slack, Teams, or the Portal.
Request replies — agents insert synced articles directly into responses as rich cards.
Connect Slab
In Siit, go to Settings → Workspace → Integration library, find Slab in the Knowledge Base section, and click Connect.
Sign in to Slab as an admin and approve the requested access.
Pick the topics or posts you want imported as Articles.
Run the initial sync and review the imported Articles in Context → Articles.
Need a more detailed walkthrough? Reach out to support via the in-app chat.
After the connection
Review imported Articles in Context → Articles. Each one shows "Source: Slab" with a link to the original.
Publish what's ready. Synced articles default to a state where you can review and publish them deliberately.
Categorize — organize Articles by team or topic so the Portal browsing experience is clean.
Enable AI — make sure the Triage Agent and the IT Agent are configured to use your Articles.
Sync frequency
Slab content refreshes automatically on a schedule. Trigger an immediate refresh from Settings → Workspace → Integration library → Slab → Synchronize.
Synchronize hides itself while a sync is running and for 3 hours after the last one, so it reappears once a new run can usefully start.
Tips
Start with a focused scope. Sync the topics where your highest-quality documentation lives. Don't sync everything.
Title posts as questions employees ask. "How do I request VPN access?" retrieves better than "VPN Access Procedure."
Keep one source of truth per topic. If content exists in Slab and another tool, pick one.
Review what AI is surfacing. In Context → Articles, the analytics view shows which articles AI suggests most often. Retire low-quality or outdated ones.
Troubleshooting
Topics or posts missing from the picker. The connecting user lacks access to those topics in Slab. Either grant access or reconnect with a different account.
Edits in Slab aren't reflected in Siit. The sync runs on a schedule. Trigger an immediate refresh from Settings → Workspace → Integration library → Slab → Synchronize.
AI isn't suggesting Slab articles. Confirm the Article is set to Published in Siit (Drafts are excluded from AI).
"Connection lost" or reauthorization needed. The Slab access has been revoked. Reconnect from Settings → Workspace → Integration library → Slab.
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