> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/guides/integrations/integrations-communication/slack-emoji-actions.md).

# Use emoji actions in Slack

Use emoji shortcuts in Slack to create a ticket, assign a request to yourself, resolve it, save a message to knowledge, silence the bot, or add a private note

### These shortcuts include:

🎫 (`ticket`) Create a new ticket

👀 (`eyes`) Assign the request to yourself

✅ (*`white_check_mark`*) Resolve the request

🧠 (*`Brain`*) Save slack messages to your Knowledge base.

📣 (*`mega`*) To silence the bot for your announcement, place 📣 at the beginning of your message.

🔒 (`lock`) Adding Private Notes to Requests. ONLY visible to admins who have access to the admin notification of the request. [Learn more](/guides/integrations/integrations-communication/slack-private-notes.md)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.siit.io/guides/integrations/integrations-communication/slack-emoji-actions.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.