> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/guides/integrations/integrations-communication/app-name-vs-bot-name.md).
# Why does the bot name differ from the app name?
Tell apart the Siit AI bot identity, the bot name and avatar set in Agent settings, from the Siit app name in Slack or Teams, and learn how to change each one
At Siit, we offer two levels of customization to make your internal support experience more intuitive and on-brand. However, they serve different purposes and apply in different contexts. Hereβs a breakdown to help you understand and apply both correctly.
### Customizing the Siit AI Bot Identity (Slack β Pro Plan)
This customization changes **how the AI bot appears** when responding publicly to employee questions. It includes:
* **Bot name** displayed in responses
* **Bot avatar** (logo/icon) in Slack
π§ How to update:
1. Go to your **Admin dashboard > Agent on the nav bar on the top**.
2. Click on **AI Assist**.
3. Upload your custom logo and define a name.
4. Preview the changes and click **Save**.
β οΈ Logo Requirements:
Image size must be between 512px by 512px and 2000px by 2000px
### Renaming the Siit App in Slack Sidebar (Slack only)
This customization updates the name **visible in the Slack sidebar**, so employees can easily find and interact with the Siit app.
π§ How to update:
1. In Slack, go to **Administration > Manage Apps**.
2. Find the **Siit app**.
3. Scroll to the **Bot User** section.
4. Click β**Edit Bot Name**β and save.
#### Renaming the Siit App and changing its icon in Microsoft Teams (Teams only)
This customization updates the **name and icon** employees see for the Siit app in Microsoft Teams, so they find the service desk under the name and logo your IT team already uses.
π§ How to update:
1. Sign in to the **Microsoft Teams admin center**.
2. Go to **Teams apps β Manage apps**.
3. Search for **Siit** and select it.
4. Click **Customize** (also available under **Actions β Customize**).
5. Enter the new **Short name** and upload your **Color icon** and **Outline icon**.
6. Click **Apply**.
β οΈ Limitations:
* **You can only change the name**, not the icon.
* This action must be done manually in Slack β Siit cannot do it automatically due to Slack restrictions.
---
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