> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/guides/getting-started/getting-started-employee-guides/use-employee-portal.md). # Use the self service portal Use the Employee Portal to submit and track requests, open company apps, browse the services catalog and knowledge base, and find colleagues in the directory ### Overview The **Employee Portal** is your company’s central space to access every internal resource — from your requests to company apps, services, and knowledge base articles.\ It’s designed to help you **find information quickly, submit requests easily, and stay informed**. ### Accessing the Portal Open the Employee Portal from your company’s Siit link (for example: `yourcompany.siit.io`). Once logged in, you’ll see the main sections: * **My Requests:** track and manage all your support requests * **App Library:** access all available company tools and applications * **Directory:** find and contact colleagues * **Services Catalog:** submit new requests to IT, HR, or other teams * **Knowledge Base:** browse internal documentation and guides
### Creating and Managing Requests You can submit a new request in one click directly from the portal. How to **create a request**: * click on the top right button "create a request" * fill in the form * submit your request From **My Requests**, you can: * View your open and closed tickets * See requests where you are added as a **follower**
* Track requests where your **approval** is required
* Access the **full history and conversation** for each ticket ### Search and AI Assistance Use the **search bar** at the top of the portal to find answers instantly: * Search results will display **relevant knowledge base articles**
Portal search with AI
* If enabled, you can **chat with the AI assistant** to get guidance or start an action directly
### Notification Center The **notification center** helps you stay up to date with all your requests: * New admin replies * Status changes (open, in progress, closed) * Mentions or approvals waiting for your action You can access all notifications from the top-right bell icon in the portal.
--- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.siit.io/guides/getting-started/getting-started-employee-guides/use-employee-portal.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.