> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/guides/getting-started/getting-started-employee-guides/slack-employee-guide.md). # Slack guide for employees Show employees how to find the Siit app in Slack, submit requests from the App Home, a direct message or a channel, and follow their requests from Slack ### What is Siit? Siit is a modern employee ticketing system designed to streamline how employees submit requests to different company departments, such as IT, People, Finance, and Legal. With Siit, you can easily manage and track your requests directly within Slack. #### Accessing the Siit App ### How to find Siit in Slack By default, the Siit app should be visible in your Slack apps section.
Siit homepage on Slack
If you don’t see it: 1. Search for **Siit** in the Apps section. 2. Add it if it’s not already available. 3. Alternatively, use the **Quick Switcher**: * Press **Cmd + K** (Mac) or **Ctrl + K** (Windows) * Type **Siit** and select it.
Looking for Siit app on Slack
#### Submitting a Request in Slack ### From the Siit App Home 1. **Open the Siit App** in Slack. 2. Navigate to the **Home tab**, where you’ll see an overview of your requests: * **In Progress** requests * **Resolved** requests 3. Click **“Open a request”** from the Home tab. 4. Fill in the request form. 5. Click **Submit** to create your request. ### From the AI Bot in Messages If your company uses the **Triage Agent**, you can: 1. Send a direct message to the bot or mention it in any Slack channel where it’s added. 2. The bot will attempt to answer your question using its knowledge base. 3. From there, you can: * **Confirm the answer is sufficient** (this helps improve AI responses). * **Submit a request** if you need more help. The bot will pre-fill the request form for you. 4. Review the details and submit your request. ### Managing your Requests in Slack #### Tracking Requests in the Siit App Once you submit a request, you can find it in the **Siit Home tab**, where you’ll see: * **In Progress** requests * **Resolved** requests
Siit homepage on Slack, requests view
### Managing Requests in Messages In the **Messages tab**, you’ll see detailed updates on your requests: * Submitted requests * Replies and status updates * Resolutions ### Marking a Request as Resolved If you want to close a request without waiting for an admin: * **From the Home tab**: Click **“Mark as Resolved”** next to your request. * **From Messages**: React with ✅ on the request thread. #### Siit Notifications: how they work You’ll receive Slack notifications for: * Updates on your own requests. * Requests where you are an **approver** or **follower**. All notifications will appear in the **🔔 Activity section** of Slack and will link back to the Siit app for easy access and actions.
#### Approvals & Followers ### Acting as an Approver If you are a manager, you may need to approve requests (e.g., access to applications). Approval requests appear as Slack notifications and can be managed from the **Siit Home tab**.
### Following Requests If you need to stay updated on a specific request: * You will be notified when added as a **follower**. * To add a follower to your request, simply **@mention** them in the request thread. * If the person is not an admin, you will be prompted to confirm their addition.
What a request looks like on Slack
You're all set! 🚀 You now have everything you need to use Siit efficiently. Start submitting and managing your requests seamlessly within Siit! --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.siit.io/guides/getting-started/getting-started-employee-guides/slack-employee-guide.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.