> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/core-platform/editor.md).

# Request Management

A request captures an employee need with all its context, stakeholders, approvals, and tasks. Whatever channel it starts in, it moves through one lifecycle with a single timeline and SLA

Track, manage, and act on all your requests in a single place.<br>

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### Overview

A Request in Siit represents an employee need—from “I can’t sign in” to “Grant access to Salesforce” to “Onboard a new colleague.” It captures all the context, stakeholders, approvals and tasks in one place and moves through a clear lifecycle from intake to resolution. Whether the request starts in Slack, Teams, the web portal, email, or the API, it behaves the same, with a single timeline and SLA.
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### Explore all the core features of requests management

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[Views](/request-management/views.md)
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[Request conversation](/request-management/request-conversation.md)
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[Side panel](/request-management/side-panel.md)
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[Assignment](/request-management/assignment.md)
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[Approvals](/request-management/approvals.md)
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[Tags](/request-management/tags.md)
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[Message templates](/request-management/message-templates.md)
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[Public vs Private requests](/request-management/public-vs-private-requests.md)
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