> For the complete documentation index, see [llms.txt](https://docs.siit.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.siit.io/ai/assist.md). # Assist Assist is the assistant built into your Siit admin dashboard. Ask it a question about Siit and it answers from the documentation. Ask it to do the work and it builds the configuration for you {% embed url="" %} #### ► Assist can only see and do what you can This is the whole design. Assist runs on your behalf, with your role and your permissions. It cannot read a request, a person, or an inbox you cannot already open in the dashboard, and it cannot perform a write you could not perform yourself in the UI. Scoping is identical to the Siit MCP. On top of that, every action that changes your workspace pauses and asks you first. You approve or reject it in the conversation before anything is written. #### What you can do Assist opens on three starting points, each with ready-made prompts. | | What it does | Ask it | | -------------------- | ----------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Build my setup** | Creates and edits your configuration: services, service forms, workflows, inboxes, knowledge articles | "Suggest three workflows I should set up based on my requests." / "Create a service catalog based on past requests." / "Create an onboarding workflow." | | **Ask the docs** | Answers product and setup questions from Siit's public documentation, Help Center, and API reference | "Where do I set up my app access policies?" / "How do I set up SSO?" / "How do SLA rules handle business hours?" | | **Analyze requests** | Reads your live request data and turns it into answers, summaries, and drafts | "How many requests last week, by service?" / "Find open requests older than 7 days with no assignee." / "Write my inbox weekly update from last week's requests." | Assist reaches your workspace through the same toolset as the Siit MCP, so anything the MCP can read or write, Assist can too: requests, people, apps and equipment, services, workflows, app access roles, knowledge base articles, and your organization structure. See MCP for the full tool list. ### What to ask first Everything below runs on your real workspace. Each prompt is a starting point, not a fixed command: refine it, redirect it, or push further in the same conversation. ### Build the workflow you never got to You know some requests deserve a workflow. Building one means finding the time, then clicking through it. {% embed url="" %} **What you get:** the gaps in your real activity, ranked, then the whole workflow drafted in the same conversation, triggers, steps, and approvals included. ### Write the article everyone keeps asking for Your help center answers the questions you thought of. The gaps only show up in the requests. {% embed url="" %} **What you get:** the gap in your knowledge base, found in your real request history, and the article written to close it. You review, approve, and it is published. ### Rebuild your old setup from a screenshot or an export Moving from another tool usually means recreating every form and service by hand. {% embed url="" %} **What you get:** your forms recreated as Siit services, and a catalog drafted from your real request history, ready for your approval. ### Let Friday write itself The weekly update means re-reading a week of requests to summarize it. {% embed url="" %} **What you get:** your update drafted from live request data, ready to edit and send. ### Get answers where you work Setup questions usually mean searching the help center, or asking support and waiting. {% embed url="" %} **What you get:** the answer, drawn from Siit's documentation, without leaving what you were doing. *** #### How it works 1. Open **Assist** from the top bar of the admin dashboard. It opens in a side panel and the page behind it stays usable. 2. Ask in plain language, or pick one of the suggested prompts. 3. Assist works out loud. You see each step as it reads your workspace, checks the documentation, and prepares changes. 4. Before any write, Assist stops and asks for approval. The conversation stays paused until you approve or reject. 5. Stop a run at any point with the stop button. Nothing already approved is rolled back. 6. Conversations are saved. Reopen a past one from the history icon to pick up where you left off. #### Where its answers come from Assist has two sources, and it separates them: * **Your workspace**, for anything about your own requests, people, and configuration. * **Siit's public knowledge**, for anything about how the product works: [docs.siit.io](https://docs.siit.io), [help.siit.io](https://help.siit.io), and the API reference at [developer.siit.io](https://developer.siit.io). Nothing from your workspace is sent to the documentation, and nothing from the documentation is treated as configuration. #### Attachments Drop a file or a screenshot into the conversation and Assist reads it. The common case is migration: paste a screenshot of your current setup in another tool and ask Assist to build the equivalent in Siit. #### Common workflows * **Trial day one** : "Create a service catalog based on my past requests" turns an empty workspace into a working catalog in one prompt. * **Migration** : screenshot your existing intake form from your old tool and have Assist rebuild it as a Siit service with the same fields. * **Find the automation gap** : "Which services get the most requests but no automation?" then have Assist draft the workflow it just recommended. * **Weekly reporting** : "Write my inbox weekly update from last week's requests." * **Setup questions without a support ticket** : "How do SLA rules handle business hours?" answered from the docs, in context, in the product. #### Tips * One task per conversation. Assist replays the full thread on every turn, so a long conversation that has drifted across three topics is slower and less accurate than a fresh one. * Say which object you mean. "Update the Onboarding workflow" beats "update the workflow." * Read the approval prompt before approving. It names the exact action and its parameters. * When Assist is wrong about the product, it is usually because the documentation is wrong. That is worth reporting. #### Availability Assist is available for every admin, on every plan, trials included. There is no AI add-on and no per-seat AI upgrade. On trial, Essentials, and Standard, each admin gets ten conversations a week, and the count resets every week. A conversation is one question and up to three follow-ups. On Pro, Assist is included within fair use. If you reach the limit, Assist pauses until the next reset, and the [Siit MCP](https://docs.siit.io/ai/mcp) keeps you going in the meantime. If your team needs more every week, Pro includes it. > **Coming soon.** Skills and instructions per admin, and connecting external MCP servers so Assist can act in your other tools.